Returns & Exchanges
At John Norris, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day hassle-free return policy for all unworn items in their original packaging. Whether you need a different size or a full refund, our team is dedicated to ensuring your shopping experience remains seamless.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging with all tags attached, ensuring the included packing slip is inside the box.
Attach the Label
Print your prepaid shipping label from the portal and affix it firmly to the outside of your package, covering any previous shipping marks.
Drop Off & Track
Hand your package to your nearest authorized courier location and keep your tracking receipt until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing