Frequently Asked Questions
Everything you need to know about shopping with John Norris.
What is the standard shipping timeframe?
We offer standard shipping within 3-5 business days and express shipping options within 1-2 business days for all domestic orders.
What is your return policy?
You can return any unworn, unwashed items with original tags attached within 30 days of purchase for a full refund or exchange.
How do I determine my correct size?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans via Klarna.
Can I track my order once it has shipped?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your delivery progress.
Do you offer international shipping?
Yes, John Norris ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout.